Support
Depending on the depth of your in-house IT staffing, GroundWork Monitor customers can choose between Standard Support and Premier Support (24X7). Either way: web-based GroundWork Connect is a rich and ever-expanding portal where the external GroundWork community and our engineering and support staff collaborate to keep you current with updates to software, documentation, and the newest device and service plug-ins.
- Standard Support
- As a GroundWork Monitor customer you get enterprise-class support for the popular Open Source-based monitoring tools you’ve wanted to adopt. You and your management can rest easy knowing that GroundWork’s world-class support and extensive experience in deploying robust monitoring is only a phone call or email away.
- Premier Support
- If you require global, round-the-clock support for your IT Monitoring, GroundWork’s support staff is standing by on a 24 x 7 x 365 basis.
- GroundWork Connect
- GroundWork Connect is an exclusive information portal available to GroundWork Monitor customers. From within GroundWork Monitor itself, or through a standard web browser, you and your entire IT staff have access to professional support, downloads of software (both updates and plug-ins), extensive supplemental documentation and how-tos, and shared tips from other GroundWork Monitor customers. Be sure to ask about GroundWork Connect in your demo.
To log in to GroundWork Connect, click here.
- Free Support Incident for Community Edition
- If you are currently using GroundWork Monitor Community Edition and you have a problem that hasn't been answered on the forums, our support team would like to assist. Please see the community support page to learn how to submit a ticket.
